Refund policy
Return & Refund Policy for manygoodds.lk
We are committed to ensuring every product you receive is of the highest quality. We carefully inspect all items before they are shipped. Our policy is designed to protect you in the case of goods being damaged during transit.
Returns for Damaged or Defective Items Only:
We offer a replacement or refund for items that are delivered broken, defective, or damaged on arrival. We do not offer returns or refunds for change-of-mind or if the product has been used.
7-Day Reporting Window:
You must inspect your order upon delivery. If your item is damaged, you must contact us within 7 days of the delivery date to be eligible for a replacement or refund. Any claims made after this 7-day period will not be accepted.
How to Report a Damaged Item:
To initiate a return for a damaged item, please follow these steps:
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Contact our customer support team immediately 0777078983
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In your email, please include:
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Your Order Number.
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A clear description of the damage.
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Clear photos and/or a short video showing the damaged product and its packaging. This is required for us to process your claim.
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Our Process:
Once we receive your email, our team will review the evidence of the damage. If your claim is approved, we will arrange for a replacement product to be sent to you at no additional cost. If a replacement is not available, we will issue a full refund to your original method of payment.
Your trust is important to us, and this policy helps us ensure that we can continue to offer the best viral products with a clear and fair process.